Standard Billing Rates |
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Remote |
Email |
Phone |
Onsite |
$125 / Hour |
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Remote support sessions are
launched from your web browser. They allow us to take control of your keyboard
and mouse to resolve a problem. Unlimited remote support packages are available.
Unlimited Remote Support Options |
|
Total Computers |
Monthly Rate |
1 -10 |
$299 |
11 - 25 |
$499 |
26 - 50 |
$899 |
51 – 100 |
$1499 |
Service Level Agreements could reduce your hourly rate by as much as 35%. You will never pay benefits or vacation time to Silverback. IT Manager grade technicians are assigned to each and every service level agreement. Make us part of your team with a Silverback service level agreement.
Service Level Agreements |
|
|
Monthly Hours |
Monthly Rate |
Discount |
8 Hours |
$800 |
$200 |
16 Hours |
$1,600 |
$400 |
24 Hours |
$2,160 |
$840 |
32 Hours |
$2,880 |
$1,120 |
64 Hours |
$5,440 |
$2,560 |
Email and phone support
options are available to those who need just a little instruction. We offer
unlimited email and phone support options.
Unlimited Email and
Phone Support Options |
|
Total Computers |
Monthly Rate |
1 -10 |
$49 |
11 - 25 |
$99 |
26 - 50 |
$199 |
51 – 100 |
$349 |